Services

Service Level Agreements

We offer comprehensive maintenance activities for PLC/SCADA, MES, and OT control systems.

Whether it’s routine maintenance or urgent issue resolution, our skilled service teams are available worldwide, 24/7, to ensure your control systems are up and running. Additionally, we provide 24/7 active monitoring to detect and address potential issues promptly.

Advantages

  • Onsite and remote maintenance activities
  • 24/7 on call support
  • Pro- active monitoring
  • Supported by our skilled project engineers

Service Levels

We understand that different businesses have different requirements. That’s why we offer various service levels to suit your needs:

Lite
Basic on-call support during office hours.

Basic
Includes preventive maintenance and pro-active monitoring/maintenance to ensure your systems are functioning optimally.

Extended
24/07 on call support.

 

High availability
Focused on life cycle management and business continuity planning to ensure your systems are always available and reliable.