Keep your operations running with the right level of support
Contec’s SLA services are designed to support the continuity, reliability, and long-term performance of your control systems. Depending on your operational needs, we provide responsive support and maintenance services for PLC/SCADA, MES, and OT control systems, helping keep installations healthy, stable, and reliable over time.
- Keep your operations supported
Get the support coverage you need, during office hours or 24/7 for critical environments. - Reduce downtime risk
React faster to issues and reduce the likelihood of prolonged disruption.
- Keep systems healthy over time
Add preventive and monitoring services that help identify and address issues earlier. - Improve resilience and continuity
Strengthen long-term reliability with testing, continuity planning, and tailored training.
Why customers rely on Contec SLA
- Engineers trained to ensure service continuity and backup coverage
- Industrial automation expertise for critical environments
- Flexible SLA packages aligned with operational needs
- Support structured around trained engineers familiar with the customer scope
- Proactive services that go beyond incident response
- Scalable support for more complex, multi-domain environments
- A focus on continuity, reliability, and long-term performance
OUR SLA PACKAGES
We offer flexible SLA packages designed around different operational and support requirements.
The main difference between Basic and Premium is the required support window.
- Basic is intended for customers who need support during office hours.
- Premium is intended for customers who require 24/7 emergency support for critical operations.
Both options can be extended with a Plus model for customers whose needs go beyond support availability alone.
Service Levels
We understand that different businesses have different requirements. That’s why we offer various service levels to suit your needs:
| Reactive Support | Basic | Premium |
| 24/7 support coverage |
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| Support during office hours |
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| Optional Proactive Services | Basic + | Premium + |
| Preventive maintenance |
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| Active monitoring |
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| Control loop and safety tests |
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| BCP (Business continuity plan) |
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| Client training sessions |
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FAQ
01. What is the difference between Basic and Premium SLA packages?
Basic packages provide support during office hours, while Premium packages include 24/7 emergency support coverage for critical operations and production environments.